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Users that are assigned the "Company Administrator" permission will be able to configure the details for the SMS provider they have chosen to contract with. Company Administrators will see the configuration settings in the upper-right part of the page. Note that the details and options displayed will depend on the SMS Provider selected.
Figure 1 - The Company SMS Provider Configuration settings
The settings are as follows:
Important
Any changes you make to the Company SMS Provider Configuration settings will be applied to all surveys for the company.
- SMS Provider - the company providing the SMS service for your company. You may have several service providers registered. When a provider is selected, its details are presented towards the bottom of the provider configuration area.
- Config values - to prevent unauthorized use of the SMS system, the SMS provider will require "proof of identity" from the user setting up the survey; for example a user name and password. Additional details such as server host name, the API ID etc. may also be required, depending on the SMS provider, and will be supplied when your company registers with the provider.
- Sender Ids - the numbers to which the respondent sends the replies. These numbers will be provided by the SMS service provider.
Default keyword – you can associate a default keyword with a SenderId so that users can start a survey without using a keyword. The user would then typically start the survey by sending the answer to the first question. This is a company-wide setting. Note that this will only work for dedicated numbers (SenderId’s). A new conversation with a keyword missing will check if there is a default keyword associated with the SenderId. If so the keyword will be added to the message.
Usage scenario - If you send the first question text as part of an SMS invitation, the user can reply with only the answer to the first question; they do not need to send the keyword. For example, if the SMS invitation is “Please rate the support call you just had. Answer this message by sending a number (1 – 5). ”. Then the user can reply by just sending the desired number.
- Event log - a list of information that builds up in the bottom area the page. All events concerning the survey are logged here, with the time and date, the server on which the survey is being run, the project Id and a description of the event. Note that a normal user will see only the events concerning the survey he/she is working on, while an Administrator will see the events for all the surveys administered by the company.