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Forsta Flex Support

All the topics, resources needed for Forsta Flex.

  • SMS Survey Types and Setup

    When the SMS Survey extension is activated for your company, the SMS Surveys tab becomes available in the Survey Overview page (go to Survey Management > Ove...

  • SMS Provider Details

    This section lists the SMS providers that are currently supported by Forsta, and specifies the important details of each provider. Note that new providers ma...

  • SMS Provider Configuration

    Users that are assigned the "Company Administrator" permission will be able to configure the details for the SMS provider they have chosen to contract with. ...

  • SMS Settings

    When the SMS Surveys extension is configured with one or more providers, the following settings for the extension can be set on the project level by a projec...

  • Open Surveys

    For open surveys (check the option on the project's Survey Settings > Web Options tab), you just need to distribute the SMS number and keyword (for example t...

  • Limited Surveys

    SMS surveys can also be limited to "invited" respondents only. If you wish to make a survey limited, then you must upload a respondent list to the survey. Yo...

  • Sending SMS Invitations via Email

    Invitations to participate in an SMS survey can be sent to the prospective respondents via SMS using the Forsta Plus email functionality. In this case you wi...